Frequently Asked Questions
Find answers to common questions about network diagnostics and using our platform.
Common Questions & Expert Insights
Everything you need to know about DNS, AI-powered SEO, and our advanced networking tools.
General Platform Questions
Is Get DNS INFO entirely free to use?
Yes, all of the diagnostic tools provided on the web interface—including global propagation checking, advanced DNS lookups, and WHOIS queries—are completely free for individual use. We support the platform through non-intrusive display advertising.
Do you store my DNS or IP lookups?
No. We operate on a strict zero-logging policy for diagnostic queries. When you query a domain or IP address, the lookup is performed in real-time and the results are returned to your browser. We do not store historical logs of user queries in our databases.
Why do my results differ from what I see in my command terminal?
When you run a command like ping or nslookup on your local computer, your computer queries your local Internet Service Provider (ISP). ISPs aggressively cache DNS records. Our tools bypass local caches and query authoritative nameservers directly, providing the true, real-time configuration of the domain.
Technical Troubleshooting
Why is my new website still showing the old page?
This is due to DNS propagation. When you change an A record, your old hosting provider's Time-To-Live (TTL) setting dictates how long ISPs will cache the old IP address. Use our Propagation Checker to see if global servers have recognized the change. You must wait for the old TTL to fully expire.
My emails are bouncing back to senders. How do I fix this?
Email delivery relies entirely on MX Records. First, verify that your MX records point to your current email provider (e.g., Google Workspace) and that you have deleted any legacy records from old hosts. Second, check our Blacklist Scanner to ensure your server IP has not been flagged for spam.
What does "clientTransferProhibited" mean in a WHOIS lookup?
This is a standard security lock placed by your domain registrar. It prevents unauthorized parties from transferring your domain to another company. If you intend to move your domain, you must log into your registrar's dashboard and "unlock" the domain first.
Why doesn't the IP lookup show the user's exact home address?
Public IP geolocation databases do not map to exact street addresses for privacy reasons. The location shown is typically the physical location of the Internet Service Provider's (ISP) local routing hub or data center, which can be several miles away from the actual user.
Privacy and Security
How does the Secure Password Generator work?
Our Password Generator relies exclusively on the browser's native Web Crypto API (crypto.getRandomValues()), which pulls true entropy from the operating system. It does not use predictable functions like Math.random(), making the generated passwords cryptographically secure against brute-force attacks.
Does the Password Generator send my password to your server?
Absolutely not. The password generation and optional Bcrypt hashing occur entirely client-side using JavaScript within your browser. No data is ever transmitted to or stored on our servers.
Are your tools IPv6 compatible?
Yes. Our platform fully supports the IPv6 protocol. You can query AAAA records via our DNS Lookup tool and perform geographic tracing on 128-bit IPv6 addresses via our IP Lookup tool.
API and Enterprise Usage
Do you offer an API for bulk lookups?
We are currently developing a RESTful API for enterprise customers who need to perform automated bulk WHOIS, IP, and DNS queries. If you are interested in early access, please contact our enterprise sales team via the Contact Page.
Can I scrape the website for data?
No. Automated scraping of our web interface violates our Terms of Service. We implement strict rate limiting and automated bot-detection. If you require bulk data, please contact us regarding API access.